Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Name, email address, password, and company information

• Payment Information: Billing details and payment method information (processed securely through our payment providers)

• Usage Data: Information about how you use our platform, including campaign data, analytics, and performance metrics

• Communication Data: Messages, support requests, and feedback you send to us

• Device and Technical Information: IP address, browser type, operating system, and device identifiers

We use the information we collect to:

• Provide, maintain, and improve our services

• Process your transactions and send related information

• Send you technical notices, updates, security alerts, and support messages

• Respond to your comments, questions, and customer service requests

• Communicate with you about products, services, offers, and events

• Monitor and analyze trends, usage, and activities in connection with our services

• Detect, prevent, and address technical issues and security incidents

• Comply with legal obligations and enforce our terms and policies

We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf

• Advertising Platforms: With Google Ads, Meta Ads, and other advertising platforms to manage and optimize your campaigns

• Analytics Partners: With analytics providers to help us understand usage patterns

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition

• Legal Requirements: When required by law or to protect rights, property, or safety

• With Your Consent: When you give us permission to share your information

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication requirements

• Secure data centers and infrastructure

However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems or your information.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Account data is retained while your account is active and for a reasonable period thereafter to allow for account reactivation if needed.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Portability: Request a copy of your data in a portable format

• Objection: Object to certain processing of your information

• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@tumosai.com.

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. See our Cookie Policy for more details.

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@tumosai.com

• Address: TumosAI, Inc., San Francisco, CA